Transparency & Stewardship
Townary is built for government sector environments where privacy and data stewardship are essential. This policy explains how we handle information and the safeguards we apply.
We collect only the data needed to operate the platform, keep government data under customer control, and apply security-by-design practices to protect it.
Customer data remains under government ownership and is never used to train government models.
We collect information strictly to provide, secure, and improve the Townary platform.
Security controls, audit logging, and access governance are built into every deployment.
This Privacy Policy applies to the Townary website, platform, and related services provided to government sector organizations.
If a government customer has a separate master agreement or data protection addendum, those terms will govern where they differ from this policy.
We collect information provided by authorized administrators and users, such as names, work emails, agency details, and role assignments.
We also collect platform usage data, including system logs, security events, and performance metrics that help us operate and protect the service.
We use collected information to deliver the platform, enforce security controls, and provide support.
We may use aggregated, de-identified analytics to improve reliability and user experience.
Government customers retain ownership and control of their data. Townary does not use customer data to train government or shared AI models.
Any model tuning or retrieval pipelines are configured per customer and governed by customer-defined policies.
We do not sell personal information. We share information only with trusted service providers needed to operate the platform or as required by law.
When disclosures are required, we follow contractual, statutory, and regulatory obligations.
We implement administrative, technical, and physical safeguards including access controls, encryption, and continuous monitoring.
We retain information for as long as needed to provide the service or meet legal and audit obligations, then securely delete or anonymize it.
Townary uses cookies and similar technologies to keep the website secure, remember preferences, and understand site performance.
Customers may configure cookie preferences in their browsers; some site features may not function without them.
Authorized users may request access, correction, or deletion of their account information through their agency administrator.
If required by law, we will honor applicable privacy rights and verify requests before fulfilling them.
Townary services are intended for government professionals and are not directed to children under 13.
We do not knowingly collect personal information from children.
We may update this Privacy Policy to reflect changes in law or platform capabilities.
When we do, we will revise the “Last updated” date and provide notice where required.
Questions about privacy practices or data requests can be directed to the Townary Privacy Office.